Community Guidelines - RentTrust
RentTrust

Community Guidelines

Building a trustworthy rental community together through respect, honesty, and constructive communication.

Our Community Values

RentTrust is built on trust, transparency, and mutual respect. These guidelines help us maintain a safe and helpful environment for everyone.

Core Principles

Be Honest and Truthful

  • Share genuine experiences based on real rental relationships
  • Provide accurate information in your profile and reviews
  • Be transparent about any conflicts of interest

Treat Others with Respect

  • Use respectful language in all communications
  • Focus on behaviors and experiences, not personal attacks
  • Consider different perspectives and experiences

Writing Helpful Reviews

What Makes a Good Review

✅ Do Include

  • • Specific examples and details
  • • Communication responsiveness
  • • Property condition and maintenance
  • • Lease terms and fairness
  • • Overall rental experience
  • • Constructive feedback

❌ Don't Include

  • • Personal attacks or insults
  • • Specific addresses or identifying details
  • • Discriminatory language
  • • Unrelated personal information
  • • Threats or harassment
  • • False or misleading information

Review Categories to Consider

Communication

  • • Response time
  • • Clarity of communication
  • • Professionalism
  • • Availability

Property & Maintenance

  • • Property condition
  • • Maintenance requests
  • • Cleanliness
  • • Safety and security

Lease Experience

  • • Lease terms fairness
  • • Deposit handling
  • • Move-in/out process
  • • Overall satisfaction

Prohibited Content

The following content is strictly prohibited and will result in content removal and potential account suspension:

Harmful Content

  • Harassment, bullying, or threatening language
  • Discriminatory content based on race, gender, religion, etc.
  • Hate speech or offensive language
  • Personal attacks or defamatory statements

Fraudulent Content

  • Fake reviews or ratings
  • Reviews for non-existent rental relationships
  • Impersonation of other users
  • Manipulation of ratings or reviews

Privacy and Safety

Protecting Personal Information

  • Never share specific addresses, phone numbers, or financial information
  • Use general neighborhood descriptions instead of exact locations
  • Respect others' privacy in your reviews and communications
  • Report any privacy violations you encounter

Safe Communication

  • Keep communications professional and rental-related
  • Be cautious about meeting in person - use public places
  • Trust your instincts - report suspicious behavior

Community Enforcement

How We Enforce Guidelines

Automated Systems

  • • Content filtering for prohibited language
  • • Pattern detection for fake reviews
  • • Spam and abuse prevention
  • • Account verification systems

Human Review

  • • Manual review of reported content
  • • Investigation of user complaints
  • • Appeals process for enforcement actions
  • • Community feedback integration

Consequences for Violations

First Violation

Warning and content removal with explanation of guidelines

Repeated Violations

Temporary account restrictions and required guideline review

Serious Violations

Account suspension or permanent ban depending on severity

Reporting Violations

Help us maintain a safe and trustworthy community by reporting violations when you see them.

What to Report

  • • Fake or fraudulent reviews
  • • Harassment or threatening behavior
  • • Discriminatory or offensive content
  • • Privacy violations
  • • Spam or commercial solicitation
  • • Impersonation or identity theft

How to Report

  • • Use the "Report" button on reviews or profiles
  • • Email: community@maaroom.com
  • • Contact form with "Community Guidelines" subject
  • • Include specific details and evidence when possible

Anonymous Reporting

All reports are treated confidentially. You can report violations anonymously, and we will not share your identity with the reported user.

Appeals Process

If you believe an enforcement action was taken in error, you can appeal the decision:

  • Submit an appeal within 30 days of the enforcement action
  • Provide specific reasons why you believe the action was incorrect
  • Include any additional context or evidence
  • Appeals are reviewed by a different team member than the original decision
  • You will receive a response within 7 business days

Appeal Contact: appeals@maaroom.com

Building a Better Community

Everyone plays a role in making RentTrust a positive and helpful platform:

Share Knowledge

Help others by sharing your rental experiences and insights

Show Respect

Treat all community members with kindness and understanding

Stay Safe

Follow safety guidelines and report any concerning behavior

Guidelines Summary

Remember these key points to be a positive member of the RentTrust community:

✅ Do This

  • • Write honest, detailed reviews
  • • Treat others with respect
  • • Protect personal information
  • • Report violations you see
  • • Follow safety guidelines
  • • Be constructive in feedback

❌ Don't Do This

  • • Post fake or misleading reviews
  • • Harass or threaten others
  • • Share private information
  • • Use discriminatory language
  • • Manipulate ratings
  • • Violate others' privacy

Questions About Community Guidelines?

Our community team is here to help clarify any questions about these guidelines

Contact Community Team Email Community Team
Community Guidelines – RentTrust